Structure of a Text-based Single-session Intervention (II)
In the previous module, we explored how to begin a text-based single-session intervention by building rapport and guiding the conversation toward a focused goal. We also covered techniques for the middle phase, where key intervention strategies are applied. Now, we’ll shift our focus to the final phase—closing the session effectively. A well-structured ending ensures clients leave with clarity, a sense of progress, and a clear next step.
Ending phase - summarization and closure
A well-structured ending ensures the client leaves with a clear understanding of what was discussed and what their next steps are. This phase includes summarizing key points, reinforcing strengths, and offering closure with warmth and encouragement.
Key Strategies for Closing a Single-Session Chat
Signal the approaching end
Since time is less obvious in text conversations, it’s important to signal when the session is coming to a close. Some clients may find it a bit awkward if time is mentioned too directly, so a common way to ease this transition is by pairing the time reminder with a next step.
I'm happy that you’ve gained some new insights during our chat!
In the last 10 minutes, maybe we can summarize what we’ve discussed
This prevents abrupt endings and allows the client to shift into a reflective mode.
Summarize key takeaways
Recapping what was discussed reinforces progress and ensures alignment.
Over the past hour, we’ve talked about how overwhelming work has felt for you and explored different ways to manage stress
We also discussed breaking tasks into smaller steps to make them feel more manageable
Summaries like this help clients retain insights and create a sense of closure.
Emphasize strengths and progress
Before closing, reflect back any strengths or progress you noticed.
I know this situation has been really difficult, and if I said it was easy to solve, I’d be underestimating the challenge...
But I really appreciate how much you care about your well-being and how open you've been in exploring different ways to move forward
Taking this step today shows a lot of strength and resilience
Reinforcing strengths boosts the client’s confidence and motivation.
Invite final questions or reflections
Before closing, offer the client a chance to share any last thoughts.
Before we finish, is there anything else on your mind or any questions you’d like to ask?
This ensures that nothing important is left unspoken.
Plan for follow-Up or future support
Let the client know what support is available without creating dependency.
Although we’re wrapping up, support is always here. If you ever want to chat again, you’re welcome to reach out
This leaves the door open for future contact while reinforcing their independence.
End on a Positive, Hopeful Note
The final message should leave the client feeling supported and encouraged.
I appreciate that you care about your well-being a lot. Take care, Sam, and reach out anytime you need support.
The tone should be warm, reassuring, and empowering.
Case Example: Closing a Session with Clarity and Encouragement
We will continue our example with Jamie to demonstrate how an effective closing can be structured. In real practice, each phase would typically involve more conversation and deeper exploration.
My friend Mark… he’s been through a breakup. I could text him, see if he’s around.
Encouraging connection and next steps
It sounds like Mark might understand what you’re going through
Yeah... that’s true. I feel a bit better knowing that you listened to me, and that Mark may be able to support me
I'm glad to hear that you feel a bit better. I know this is still difficult for you, but I appreciate that you’re trying to open up
Signaling the session ending
We have about 10 minutes left. Is there anything else you’d like to talk about or ask me?
No, I think I just need to sit with this for a bit. But I appreciate you talking through it with me
That makes sense. You’ve processed a lot today, and that takes courage
Whatever you’re feeling right now is valid. You’re allowed to take your time with this
Validation and reinforcement
Thanks… I think I needed to hear that
I appreciate how open you’ve been today. That takes strength, even when it doesn’t feel like it
Take care of yourself, Jamie. And if you ever need to talk again, we’re here for you
Yeah… thanks. I’ll try
Again, this is a shortened version of a real situation. In reality, the ending, or any other phase, may not always be as smooth as this example. Challenges do exist, and clients may struggle with closure, express uncertainty, or bring up new concerns at the last minute. Adapting to these situations with flexibility and empathy is key to providing effective support.
Key takeaways
These two modules outline a structured approach to text-based single-session interventions (SSI), ensuring effective, goal-focused conversations within a limited timeframe. The first module emphasizes quickly building rapport, setting a clear focus, and using intervention strategies to guide the conversation. The second module highlights the importance of closing sessions with intention—signaling the session’s end, summarizing key takeaways, reinforcing progress, and ensuring the client leaves with a clear next step. Together, these modules provide a framework for delivering structured yet flexible text-based support that empowers clients while maintaining professional boundaries.